Last updated
June 14, 2026
These Terms of Use ("Terms") govern the access and use of the website www.biterp.ai, the bitERP platform, and related services, offered by C D Tirabassi Junior Tecnologia da Informação Ltda., a limited liability company registered under CNPJ nº 42.064.856/0001-70, headquartered at Rua Eugênio Rabello, nº 98, Jardim Embaixador, Sorocaba/SP, CEP 18040-436, trade name Bitize ("Bitize"). By creating an account, contracting our services, participating in the Founding Client Program, or in any way using bitERP, you ("Client" or "User") declare that you have read, understood, and fully accepted these Terms. If you do not agree, do not use the platform.
bitERP is intended for legal entities and professionals in the exercise of their business activity. By accepting these Terms on behalf of a company, you declare that you have the authority to represent and bind it.
These Terms should be read in conjunction with the Privacy Policy, which describes how we handle personal data.
To facilitate reading, these are the main terms used in this document:
2.1. The use of bitERP implies acceptance of these Terms and the documents linked to them, especially the Privacy Policy.
2.2. Acceptance made using the Client's access credentials is considered fully valid. The Client is responsible for the safekeeping and confidentiality of these credentials and for the actions taken by their users.
2.3. If these Terms are accepted on behalf of a legal entity, the person accepting declares to have sufficient legitimacy and representation powers.
3.1. bitERP is an AI-operated ERP: instead of navigating through menus, the User converses with the system, which understands, executes, and confirms business management operations (commercial, financial, fiscal, among others).
3.2. Operations are executed visibly to the User. Critical actions — such as mass deletions, issuance of tax documents, and financial transfers — require confirmation before being executed.
3.3. bitERP is intended for business and professional use and is not directed at individuals under 18 years of age. By using the Platform, the Client declares to be of legal age and legally capable.
3.4. Bitize may, at its discretion and aiming for continuous improvement, incorporate, alter, or discontinue features, notifying the Client when the change is relevant.
4.1. To use bitERP, the Client must provide truthful, complete, and up-to-date information, being responsible for maintaining it as such.
4.2. Access to the Platform follows a role-based permission system: each user only accesses what is authorized to them. The artificial intelligence inherits the permissions of the user it interacts with — that is, the AI does not perform anything on their behalf that they themselves are not authorized to do.
4.3. The Client is solely responsible for creating, managing, and revoking access for their users and for all actions taken with such credentials.
4.4. Acceptable Use. The Client agrees to use bitERP lawfully, refraining from, among other behaviors:
4.5. The Client is responsible for the Client's Content and for having a legal basis and authorization to insert it into the Platform, especially when it contains personal data of third parties (see items 11 and the Privacy Policy).
5.1. The Platform uses third-party AI Models, which the User selects according to their needs. Each model has its characteristics, limitations, and cost in its own Credits.
5.2. The results generated by artificial intelligence may contain inaccuracies. bitERP is a management support tool; business decisions are the responsibility of the Client, who must review relevant actions and information, especially those of a fiscal, financial, and accounting nature.
5.3. The availability and behavior of AI Models depend on external providers. If a model is no longer available under reasonable conditions, Bitize may replace or discontinue it, seeking to preserve service continuity.
5.4. The Client's Content sent to AI Models is used exclusively to process the Client's request and enable the Platform's functionalities. Bitize contracts AI providers in a mode that does not allow the use of this content for model training ("no training" mode). The treatment of these data observes the Privacy Policy and the agreements made with each provider.
6.1. bitERP operates as a prepaid SaaS with a credit system: the subscription is paid in advance, provides access to the Platform, and includes a package of Credits; the use of artificial intelligence consumes Credits proportionally to the chosen model and the complexity of the operation.
6.2. The values, periodicity, and billing conditions are those in effect at the time of contracting, and may be updated with prior notice, except for the special conditions of the Founding Client Program (item 9). As it is a prepaid contract, there is no refund of amounts already paid in the event of early termination, with access to the Platform remaining available until the end of the contracted period (see item 12).
6.3. Default. Failure to pay on due dates does not automatically terminate the contract, but suspends the Client's access to the Platform until full settlement of outstanding amounts.
6.3.1. Access will be restored within 2 (two) business days after confirmation of full payment.
6.3.2. Bitize may terminate the contract if the Client does not settle the financial pending within 10 (ten) days after the due date.
6.3.3. If the Client does not settle the pending issue within 90 (ninety) calendar days from the suspension of access, Bitize may permanently delete all Client information stored on the Platform, subject to the provisions of item 12.
7.1. Bitize grants the Client a non-exclusive, non-transferable, revocable, and limited license to use bitERP for the duration of the contract, exclusively for use in their business activity.
7.2. All intellectual property rights over bitERP, its software, code, structure, design, and the bitERP brand belong to Bitize. The license does not transfer any ownership, participation, or title rights over the Platform to the Client.
7.3. It is prohibited to reproduce, modify, commercialize, sublicense, assign, or perform reverse engineering of the software, in whole or in part, unless expressly authorized.
7.4. The Client's Content remains the property of the Client. The Client grants Bitize the necessary authorizations to host, process, and display this content for the purpose of providing the contracted services.
8.1. bitERP provides a public API (`api.biterp.ai`) and native integration with Claude (`mcp.biterp.ai`), allowing the Platform to operate and build external integrations.
8.2. Integrations follow the same security standards as the Platform — authentication, role-based permissions, and isolation between companies — and access only what the Client authorizes.
8.3. The Client is responsible for the use of the API and integrations, including credentials, automations, and third-party systems connected to bitERP. Bitize is not responsible for services, unavailability, or third-party conduct outside its control.
✅ Section dedicated to the Founding Client Program. The conditions below were defined by the team and validated by the legal department.
9.1. What it is. The Founding Client Program is an offer of early access to bitERP, with special conditions, intended for a limited number of clients (limited slots). Enrollment is subject to the availability of slots at the time of contracting.
9.2. Client–supplier relationship. Participation in the Program does not constitute a partnership, joint venture, or any relationship between the Client and Bitize. The Founding Client does not become a partner and does not acquire any rights over the software — including intellectual property, participation, equity, or similar. It is a client–supplier relationship.
9.3. Benefits. While participation lasts, the Founding Client is entitled to:
9.4. Special pricing — exit and return. The special pricing is a personal and non-transferable benefit, linked to continuous participation in the Program. If the Client ends participation, there is no guarantee of readmission under the same condition: any return is subject to the commercial conditions and slot availability in effect at that time.
9.5. Free termination, no penalty. Both parties may terminate participation in the Program at any time, without termination penalty and without a minimum notice period. As it is a prepaid contract, there is no refund of amounts already paid, with access remaining until the end of the contracted period (item 6.2).
9.6. Effects of termination. Once participation ends, the benefits of item 9.3 cease (including special pricing and access to the Discord channel). The treatment of data after termination observes item 12 of these Terms and the Privacy Policy.
10.1. Bitize will make commercially reasonable efforts to keep bitERP available, and may perform scheduled maintenance and interrupt the service in the event of events beyond its control (fortuitous event, force majeure, third-party failures, and internet connection issues).
10.2. The Platform adopts security measures such as total isolation between companies (at the database level), role-based permissions, confirmation for critical actions, and audit of performed actions. Still, no system is completely immune to incidents.
10.3. The support conditions and any service level commitments (SLA) are those defined in the contracted plan and Bitize's official channels.
11.1. The processing of personal data complies with Law No. 13.709/2018 (LGPD) and is detailed in the Privacy Policy, an integral part of these Terms.
11.2. As described in the Privacy Policy, Bitize acts as a Controller in relation to the data of those who interact directly with it (visitors, leads, participants in the Founding Client Program, and users who manage the account) and as an Operator regarding third-party data that the Client inserts into the Platform — in which case the Client is the Controller of these data.
11.3. It is up to the Client, as the Controller of the Client's Content, to define the legal basis, respond to data subject requests, and ensure they have authorization to insert the data into the Platform.
12.1. Termination by the Client. The Client may terminate the contract at any time, without penalty. As it is a prepaid contract, there is no refund of amounts already paid, and access to the Platform remains available until the end of the contracted period, subject to the rules of the Founding Client Program (item 9), when applicable.
12.2. Suspension and termination by Bitize. Bitize may suspend or terminate access in case of violation of these Terms, applicable law, default, or founded suspicion of fraud or use that causes harm to the Platform or third parties.
12.3. Data recovery and retention. Items deleted in bitERP are available for recovery for 90 (ninety) days. Once the contract is terminated, the Client may extract their data within this period; thereafter, the data may be deleted, except for conservation cases provided by law and the deadlines indicated in the Privacy Policy.
13.1. The bitERP is provided as a management support tool. Bitize does not guarantee that the Platform will meet the Client's specific purpose nor is it responsible for business decisions made based on the information or actions generated, including by artificial intelligence (see item 5).
13.2. Disclaimers. Bitize is not responsible, under any circumstances, for:
13.3. Limitation of liability. Under no circumstances shall Bitize's total liability to the Client for any damages exceed the amount corresponding to the last amount actually paid by the Client to Bitize. Lost profits and indirect damages are excluded in any case.
14.1. These Terms may be updated at any time. Relevant changes will be informed on the website, with the indication of the new "Last updated" date at the top of this document.
14.2. Relevant changes will be communicated through Bitize's official channels (website and/or email) with reasonable advance notice. Continued use of the Platform after the changes take effect implies agreement with the updated Terms; if not agreed, the Client may terminate the contract as per item 12.
15.1. Any tolerance regarding the breach of any clause does not constitute a waiver or novation of rights.
15.2. If any provision of these Terms is deemed invalid, the remaining provisions shall remain in full force and effect.
15.3. The Client may not assign its rights and obligations without Bitize's consent. Bitize may assign this instrument to a company within its economic group, preserving the conditions herein.
Questions about these Terms can be sent to contato@bitize.com.br. Matters related to personal data processing should be directed to the privacy channel privacidade@bitize.com.br, as per the Privacy Policy.
17.1. These Terms are governed by the laws of the Federative Republic of Brazil.
17.2. The forum of the District of Sorocaba/SP (Bitize's headquarters) is elected to resolve disputes arising from these Terms, with waiver of any other, however privileged it may be.
Reference: these Terms of Use are complemented by the Privacy Policy, which details the processing of personal data within the scope of the site and the bitERP platform.